‘It’s not 1800-phone-a-friend’: the failed promise of therapy apps

If you listen to podcasts, and let’s be honest, there’s a fair chance that you do, it’s likely that you’ve heard ads for a thing called Better Help. It’s an app offering flexible, affordable therapy whenever you need it. Kind of an “Uber for therapy”. Since we first brought you this story two years ago, app-based therapy has continued to grow – and now AI chatbots are increasingly being used for mental health support too. So are we actually better off with BetterHelp and apps like it? Today, we’re returning to our conversation with clinical and forensic psychologist Dr Ahona Guha, on the Uberfication of mental health care – and why a gig economy for psychologists isn’t the answer to our struggling mental health system. This episode first aired in August, 2024   If you enjoy 7am, the best way you can support us is by making a contribution at 7ampodcast.com.au/support.   Socials: Stay in touch with us on Instagram Guest: Clinical and forensic psychologist Dr Ahona Guha Photo: betterhelp.comSee omnystudio.com/listener for privacy information.