Does Self-Confidence Improve Customer Service

"The way you build confidence is through experience, exposure, and doing it over and over again." Episode Chapters [00:01:25] Does Self-Confidence Affect Customer Service? [00:03:26] Why Leaders Must Deal With Difficult Situations [00:06:57] How Managers Build Confidence in Their Teams [00:08:23] Why Training Reduces Fear and Uncertainty [00:11:05] Exposure Creates Better Service and Better Leaders Does confidence impact customer service? In this episode, Lee Cockerell explains why self-confidence helps employees handle difficult situations, solve problems, and create better guest experiences. The conversation explores how leaders can build confidence through training, support, exposure, and continuous learning. Read my blog for more from this episode.  Resources CockerellStore.com The Cockerell Academy About Lee Cockerell Mainstreet Leader Jody Maberry Travel Guidance Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.