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Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager: Daily Summaries Delivered
by Carly Agar | Customer Success Career Coach
Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning CS career coach, and I'm here to turn your career dreams into reality. Join me and some amazing guests as we dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar. What's on the Menu? 🔥 Pro Tips: Learn the tricks of the trade from seasoned pros. 🚀 Career Growth Hacks: Elevate your game, one episode at a time. 🔄 Unexpected Paths: Hear stories that'll make you rethink your career's GPS. Popular Episode Topics Include: Customer Success Career Tips for a CSM, Proven Job Interview Strategies and Professional Growth as a Customer Success Manager, SaaS Customer Success Career Tips for a CSM, Preparing for Your Next Customer Success Interview, Mastering Common CSM Interview Questions, Building a Standout Customer Success Resume, Landing Customer Success Jobs, Customer Success Skills Every CSM Needs to Grow
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- 2 days ago23 min
123. 3 Things CS Job Seekers Waste the Most Time On (That Aren’t Getting Them Hired)
What if the reason your job search is not working has nothing to do with your experience and everything to do with the things you keep wasting time on?In this episode, I’m breaking down the three biggest mistakes I see Customer Success job seekers making that feel productive but are actually keeping them stuck longer. I’m sharing the patterns we uncovered from clients who recently landed roles, why some “good” job search advice is backfiring, and the one strategy most candidates are avoiding that is quietly helping people get interviews faster.You’ll walk away with a completely different perspective on what actually moves the needle in a CS job search and how to stop wasting time on things that are not getting you hired. If you’re ready to get more traction, stand out, and start landing better opportunities, hit play and let’s dive in.And if you’re feeling stuck in your job search and want to hear exactly what helped real Customer Success professionals land offers in this market, register for the live Customer Success Career Panel HERE.1:54 – Why customizing your resume for every single job is actually hurting your chances instead of helping7:25 – How mass applying to dozens of roles every week leads to fewer interviews13:25 – The biggest missed opportunity in job searching15:02 – How a rejected candidate landed an interview after being turned down16:17 – Why doing consistent, targeted outreach gets faster and better results18:06 – The three things to stop doing to stand out in your customer success job searchFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at support@carlyagar.comHEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode123FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:If you’re job searching and not getting traction, join our live panel to learn exactly what helped 5 professionals land customer success jobs fast: https://customer-success-career.captivate.fm/panel
- 1 weeks ago31 min
122. 5 Ways Top Performing CSMs Use Champions to Drive Adoption, Expansion & Renewals in Their Accounts
What if the biggest opportunities in your accounts are being left on the table because you are treating champions like power users instead of strategic partners?In this episode, I’m breaking down the five specific ways top performing CSMs use champions to drive adoption, expansion, and renewals without carrying the entire account on their back.I’m sharing the exact plays I used throughout my CS career, why most CSMs are thinking about champions the wrong way, and how to turn your internal advocates into the people opening doors, influencing teams, and helping you protect revenue.You’ll walk away knowing how to sound more strategic, create more momentum in your accounts, and stop feeling like you have to do everything yourself. If you’re ready to become the kind of CSM that companies cannot afford to lose, hit play, and let’s dive in.1:10 – Why most CSMs aren’t set up to leverage champions (and it’s not your fault)3:22 – The three must-haves that make someone a true champion, not just a coach6:47 – Turning your champion into a community builder with a simple Slack channel10:55 – Upleveling adoption by helping champions create a resource hub or wiki14:38 – Making your product stickier by baking it into new hire onboarding16:30 – Driving expansion with champion-led value stories that actually land21:44 – Teaching champions to talk ROI to crush renewal conversationsFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at support@carlyagar.comHEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode122FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:If you’re job searching and not getting traction, join our live panel to learn exactly what helped 5 professionals land customer success jobs fast: https://customer-success-career.captivate.fm/panel
- 2 weeks ago27 min
121. How to Land a Customer Success Job You Actually Love (Not Just Any Job)
The people landing the best Customer Success jobs right now are not the ones applying to hundreds of roles.In this episode, I’m breaking down one of the biggest mistakes I see customer success job seekers making and why it’s actually keeping them stuck longer. I’m sharing the real data behind what’s helping people land interviews right now, why applying to more jobs is not the answer, and the four-step framework I teach my clients to help them land roles they’re genuinely excited about instead of settling for something they’ll regret eight months later.You’ll walk away with a completely different perspective on what it actually takes to land a customer success job you love and how to stop treating your job search like survival mode when you don’t have to. If you’re ready to be more intentional, land better interviews, and stop settling for roles that are not the right fit, hit play and let’s dive in.And if you want help figuring out how to land a Customer Success job that actually fits your goals instead of settling for the first offer that comes your way, apply for coaching HERE and let’s build your strategy together.1:19 – Who should skip this episode and why urgency changes your job search playbook2:34 – How a common job search strategy traps people in constant cycles of settling6:36 – The surprising number of applications that actually leads to more interviews8:04 – The move almost all top job seekers use to land interviews faster11:02 – What sets apart the candidates who quickly move up after landing a new role13:02 – The four-part framework for running an intentional, high-success customer success job searchOTHER EPISODES YOU’LL LOVE:🎙️ Episode 62: Power Questions: 10 Smart Questions to Ask in Your Next Customer Success InterviewFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at support@carlyagar.comHEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode121FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report
- 3 weeks ago34 min
120. He Applied to 1,000 CS Jobs and Got 0 Interviews. Here's What Finally Worked
You’re not getting rejected because you are unqualified. You’re getting rejected because you are playing the job search game the same way everyone else is.In this episode, I’m sitting down with Michael, who applied to nearly 1,000 Customer Success jobs without landing a single interview. We unpack the exact shifts that finally changed everything, from the networking strategy that started getting hiring managers to respond to the mindset changes that helped him stop “pre-failing” before interviews even started. Within six months, he landed not one but two CS jobs using a completely different approach.You’ll walk away with a clearer understanding of what is actually working in today’s CS job market and how to stop wasting time on strategies that are keeping you stuck. If you are ready to finally start getting interviews and feel confident in your job search again, hit play and let’s dive in.And if you’re exhausted from applying to jobs and getting ghosted, apply for 1:1 coaching HERE and let’s change the way you approach your job search.2:12 – Why applying to a thousand jobs got zero interviews and led to burnout7:22 – What made investing in coaching the turning point for building confidence and community9:41 – How shifting from resume tweaks to direct networking created instant momentum13:17 – Why modern job search networking is smarter than awkward meetups18:31 – How applying to fewer jobs but following up strategically leads to better results22:14 – Landing two customer success jobs in under 45 days using the networking-first strategyFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at support@carlyagar.comHEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode120FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report
- May 6, 202623 min
119. 4 Steps to Build a Business Case for Your Own Promotion in Customer Success
What if the reason you’re not getting promoted has nothing to do with your performance and everything to do with how you are positioning it?In this episode, I’m walking you through a simple four-step framework to build a business case that actually makes it hard for your company to say no. I dive into how to connect your work to what leadership cares about, how to prove your impact with real numbers, and how to think about your promotion like a strategic decision, not a hope. I also get into what most people miss when it comes to stakeholder buy-in and skill growth.You’ll walk away knowing exactly how to position yourself as the obvious next choice. If you’re ready to stop waiting and start making your promotion inevitable, hit play and let’s dive in.And if you are tired of waiting to get promoted and want a clear strategy to position yourself as the obvious next choice, apply for 1:1 coaching HERE and let’s build your business case together.01:52 – Why waiting for your promotion usually doesn’t work04:13 – How business impact wins over personal goals every time06:36 – Proving your value with numbers even without perfect data09:43 – Mapping key stakeholders to get your promotion approved12:39 – Building your growth playbook before you ask for a raise17:24 – Using this framework to land higher roles in interviewsFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at support@carlyagar.comHEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode119FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report
- Apr 29, 202623 min
118. 7 Mistakes That Are Making Your CSM Interview Stories Land Flat
Why do you walk out of interviews thinking you nailed your answers… but still don’t get the offer?In this episode, I’m breaking down the seven mistakes I see candidates make when answering tell me about a time questions and why their stories just aren’t landing the way they think they are. I’ll show you what’s actually going wrong inside your answers, what hiring managers are really paying attention to, and how to fix your stories so they feel clear, structured, and impactful without overthinking every word. These are the exact shifts I teach my clients to help them stand out in a crowded interview process.You’ll leave knowing how to turn your experience into answers that feel confident and convincing instead of scattered or forgettable. If you want to walk into your next interview knowing exactly how to answer any question with confidence, hit play and let’s dive in.And if you’re tired of your interview answers falling flat and costing you offers, apply for coaching HERE and let’s turn your stories into answers that actually get you hired.2:22 – Why leaving out numbers in your interview stories causes interviewers to underestimate your impact6:21 – How jumping straight into tactics without sharing what’s at stake makes your story less compelling8:38 – When you spend too much time on context, you risk losing the interviewer before you get to your actions10:48 – Why giving a general approach instead of a specific example makes it seem like you’re not listening12:42 – The habit of saying “we” instead of “I” in your stories causes interviewers to question your ownership14:25 – When your interview answers go over two minutes, you lose attention and risk not being put in front of customersFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at support@carlyagar.comHEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode118FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report
- Apr 22, 202617 min
117. From Laid Off to Director of CS in 60 Days (the 2 Moves That Made it Happen)
What if one message could instantly get you into a final round interview?In this episode, I’m breaking down the real story of how one senior CS leader went from getting rejected in final rounds to landing a Director role in under 60 days. I’ll show you the exact move that got her into a final round interview when she was completely overlooked, and the subtle shift that helped her turn objections into a yes. This is not about working harder, it is about thinking differently.If you want to stop getting passed over and finally start landing offers, hit play and let’s dive in.And if you’re done getting so close to offers but still missing out, apply for 1:1 coaching HERE and let’s fix what’s actually holding you back.00:43 – The one thing that changed everything for Kelly’s job search as a senior CS leader04:53 – Why strategic outreach matters way more than resume tweaks in landing interviews06:47 – How a simple outreach message made Kelly the third candidate in a final round, even after the role seemed closed09:14 – Identifying and crushing objections before they become reasons not to hire you in senior-level interviews11:26 – The difference between just acknowledging a skill gap and actually showing how you’ll close it for the hiring manager15:08 – The two learnable skills that turn job searches aroundFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at support@carlyagar.comHEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode117FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report
- Apr 15, 202621 min
116. 8 Negotiation Mistakes CS Job Seekers Make (That Cost Them Money)
What if the only thing standing between you and a higher offer is how you negotiate it?In this episode, I’m breaking down the 8 negotiation mistakes I see customer success job seekers make that quietly cost them thousands. We’re getting into when to actually negotiate, how to handle that first salary question without boxing yourself in, and the overlooked levers you can pull beyond base salary that most people miss.If you want to approach your next offer with confidence, use real leverage, and stop leaving money on the table, hit play, because one of these mistakes? You’re probably making it without even realizing.04:09 – When to negotiate that will give you the most leverage05:22 – How to answer phone screen salary questions10:50 – What else you can negotiate besides your salary16:14 – Why respectful negotiation won’t cost you the offer and exposes red-flag companies18:31 – Why you shouldn’t skip applying for jobs with low posted salary ranges (even though they are negotiable)FREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at support@carlyagar.comHEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode116FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report
About Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager
Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning CS career coach, and I'm here to turn your career dreams into reality. Join me and some amazing guests as we dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar. What's on the Menu? 🔥 Pro Tips: Learn the tricks of the trade from seasoned pros. 🚀 Career Growth Hacks: Elevate your game, one episode at a time. 🔄 Unexpected Paths: Hear stories that'll make you rethink your career's GPS. Popular Episode Topics Include: Customer Success Career Tips for a CSM, Proven Job Interview Strategies and Professional Growth as a Customer Success Manager, SaaS Customer Success Career Tips for a CSM, Preparing for Your Next Customer Success Interview, Mastering Common CSM Interview Questions, Building a Standout Customer Success Resume, Landing Customer Success Jobs, Customer Success Skills Every CSM Needs to Grow
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