Housing Insiders

Mortgage Month - Part 1: Prosperity Home Mortgage's Justin Messer on Achieving Customer Satisfaction as a Mortgage Lender

July 13, 2026·54 min
Episode Description from the Publisher

Prosperity Home Mortgage President & CEO Justin Messer joins Jonathan & Jeremy on this episode of Housing Insiders for Part 1 of Mortgage Month to chat achieving customer satisfaction as a mortgage lender. Prosperity Home Mortgage is a full-service mortgage banker specializing in residential & refinance loans. Hear how they focus on their customer in the complicated mortgage world, the biggest challenges in mortgage lending today, how they're navigating the transitions in credit, how to consistently exceed customer expectations when it comes to mortgages, and their big initiatives looking forward. Whether you're a housing professional or simply care about the future of where we live, Housing Insiders delivers practical ideas for shaping a more accessible, resilient housing ecosystem. Don't miss this episode, and subscribe for more expert insights and actionable solutions. Email Podcast@TheHousingInsiders.com with any questions or comments and Subscribe to Housing Insiders on your favorite podcast platform

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