Building Insurance for Real People: Monica Adwani on Understanding the Communities We Serve

In this episode, I interview Monica Adwani, who talks about unexpected career paths, entrepreneurship, and the importance of building an insurance industry that truly reflects the communities it serves. Monica shares how she found insurance by accident after losing her IT job, only to discover an industry that would ultimately shape her career. From learning insurance at the Liberty Mutual Research Institute for Safety to becoming a partner at BRC Insurance, Monica walks through the pivotal moments that led her to embrace innovation, technology, and a mission-driven approach to serving the Latino community. Our conversation also explores the future of insurance through the lens of people, both customers and employees. Monica challenges the industry to think beyond broad market segments and better understand the unique needs, preferences, and experiences of diverse populations. We discuss the ongoing talent shortage, the value of hiring for character and compassion, and why mentorship played such an important role in her own journey. Monica also shares the leadership lesson she wishes more organizations would embrace: that creating a more equitable workplace starts with paying attention to your people, investing in their growth, and making sure they feel seen, supported, and valued along the way.