Local SEO - The Expert’s Guide

Why Your Google Reviews Disappear (Ex-Googlers Explain)

July 10, 2026·54 min
Episode Description from the Publisher

👉 https://www.sterlingsky.ca/local-seo/ Fake reviews that won’t get removed. Listings suspended without warning. No clear answers from Google.   In Part 2 of this exclusive episode, ex-Googlers explain what actually triggers suspensions, what qualifies a review for removal, and how to recover your profile fast.   If your business depends on Google visibility, this is the side of the system you can’t afford to ignore.   Links: https://www.thegbpexperts.com/ https://www.linkedin.com/in/bradwetherall/ https://www.linkedin.com/in/joelheadley/   Chapters 00:00 - Introduction: Understanding Google Business Profile issues 01:03 - The truth about flagging negative reviews for removal 04:01 - Brute forcing support vs. algorithmic approaches 05:22 - 3-step process for dealing with negative reviews 06:33 - The "Trust Score" concept for users and businesses 08:31 - Why authority matters when flagging content 11:41 - Can factually correct edits hurt your trust score? 12:42 - Local Guide levels: What it takes to get edits processed 14:11 - Is the Google Product Expert forum still effective? 16:14 - Google's shift toward cost-consciousness and data purging 18:51 - Gmail vs. Corporate domains: Which does Google trust more? 22:06 - Security tips: Managing primary ownership and managers 23:16 - How to avoid business profile suspensions 25:54 - Dealing with suspension backlogs and support queues 27:19 - Pro tip: Contacting support in different languages 30:12 - "Duress Verticals": Why some industries are scrutinized more 33:54 - Proactive steps to prevent suspension (Photos & Activity) 36:00 - Business vs. User-generated photos: Which is better? 39:58 - Why owner replies are engagement signals, not ranking factors 42:37 - Future Outlook: AI local packs and the evolving role of GBP 43:30 - What to prioritize in the next year (Citations & Third-party sites) 46:59 - Final thoughts and where to find the experts   To add these to your video, simply copy and paste the timestamps and titles into the video description in YouTube Studio\!   EP 26102 part 2 #localseo #digitalmarketing #localsearch __________________________________________ READY TO TAKE YOUR LOCAL SEO TO THE NEXT LEVEL?   Websites: https://www.sterlingsky.ca/ https://localu.org/ https://localsearchforum.com/   Blogs: https://www.sterlingsky.ca/blog/ https://localu.org/blog/

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