035 - Retired RAIC Hazel Cerra

Retired Resident Agent in Charge Hazel Serra recounts her 26-year Secret Service career—from training and fieldwork in Newark and Philadelphia to the Clinton detail and leading the Atlantic City office. She discusses recruiting innovations, evolving investigations from physical skimming to network intrusions, and her transition into the digital security space at Black Cloak. The episode highlights adaptive leadership, resilience, and practical advice for new agents, showing how Secret Service methods apply to modern cyber threats and personal digital protection. You'll also hear, first hand, how the Secret Service brand and culture calls you to be accountable to those who came before you and responsible for those who come after.