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Pet Business Disruptors: Daily Summaries Delivered
by Clayton Payne
Giving an in-depth look into all aspects of the pet Industry, Pet Business Disruptors tackles everything practical you need to know to succeed in the pet industry. Whether it's starting a pet business, finding a pet industry job or selling to the world's largest Pet businesses the Pet Business Disruptors will explain how to do it and how they DID it. Aimed at everyone from entry-level to corporate CEOs within the industry Clayton and his guests cover new trends, new products and industry movements. Showing insights into what's happening in different markets and tackling common problems and challenges faced by pet industry professionals Featuring Industry Myth busters and critiquing industry products and marketing (both positive and negative). This podcast is not to be missed by people who want to know the REAL truth behind the industry and how to approach it from a position of power!
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- 4 days ago1h 17m
From Conventional Vet to Holistic Rebel with Dr Andrew Jones
When the traditional system tries to box you in, sometimes the only option is to forge your own path. This conversation dives deep into what happens behind the closed doors of modern veterinary clinics, exploring the intense regulatory pressures that force practitioners down a strict pharmaceutical route long before alternative options can even be considered. From leading a small-town dog protest to facing an astronomical corporate fine for sharing home remedies online, the journey from conventional clinic life to building a massive digital community is packed with eye-opening truths. Discover the unexpected, science-backed power of everyday staples like slippery elm, local honey, and medicinal mushrooms for tackling stubborn ear infections, acid reflux, and chronic inflammation. It is a candid look at the delicate balance between managing a profitable pet business and empowering owners with accessible, holistic health choices that put animal wellness first. Key Takeaways Traditional veterinary frameworks heavily restrict practitioners, often mandating that specific pharmaceutical drugs are prescribed first before any natural or alternative treatments can legally be offered to patients. Sharing honest critiques of corporate pet food funding and advocating for affordable home remedies can lead to massive professional backlash and heavy regulatory fines from veterinary colleges. Building an online presence through raw, educational video content can create a powerful feedback loop, allowing direct communication with pet parents to develop highly targeted, effective natural supplements. Simple, natural remedies like slippery elm for digestive issues, green tea for ear infections, and raw honey for bladder issues frequently offer safer, highly effective alternatives to harsh conventional drugs. The shift toward corporate ownership in the veterinary medicine sector has fundamentally transformed clinics into high-pressure business environments focused on transaction margins and diagnostics. Quotes You sure can't be critical of other veterinarians you can't use the word affordable. If you've got a holistic product then no you're not allowed to use that you have to use what they tell you to use. I felt that in these newsletters i'll just be a little bit more honest and open. The more we can do to sort of yeah not do that the better and and look i think the internet age has changed that because there is people like you out there. It's coordinating a whole bunch of body systems working way better and yeah and there's less pain and inflammation. HOST BIO Clayton Payne is an industry veteran of three decades of working in the pet industry. Brought up working in his parents' pet store, Clayton has seen the industry evolve over five different decades and has been on the cutting edge of the industry since the nineties. Building pet businesses from scratch, establishing multi-national distribution chains and having worked in every aspect of the industry, Clayton has a rare insight into the Pet Industry that is rivalled by few. Clayton has been the spearhead of many of the industry's changes and has introduced numerous new concepts to market with a trail of success behind him. He has worked in numerous countries within the pet industry, speaks four different languages and has established both import and export relationships on all continents (excluding Antarctica). As well as being COO of one of the UKs fastest growing insect technology companies, Clayton is a Pet industry consultant who has consulted for many household brands and delivers sales training to pet trade professionals. https://www.linkedin.com/in/clayton-payne-a6772244/ https://www.tiktok.com/@petbusinessdisruptors https://www.youtube.com/@PetBusinessDisruptors This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
- 1 weeks ago1h 12m
From Traditional Cook Island Roots to Modern Joint Mobility Support
When a traditional remedy defies standard pharmaceutical paradigms, it turns heads—and when it works wonders on pets, it changes lives forever. We sit down to explore the incredible journey of a transdermal extract derived from traditional Cook Island remedies. Originally developed for human bone and soft tissue repair, this unique blend of hibiscus and coconut oil has created an entirely new category in animal care. The formula acts systemically to coordinate cellular healing, leading to remarkable pain reduction and mobility improvements. With no placebos in the animal kingdom, the undeniable results have seen the product rapidly expand across American veterinary practices. Discover the science, the ancestral heritage, and the undeniable passion driving this natural healing revolution. Key Takeaways The formula is a natural transdermal product consisting solely of a specific hibiscus extract and coconut oil. Rather than supplying stem cells or specific pharmaceutical markers, the extract appears to coordinate the repair process amongst existing cells. Efficacy is highly visible in the animal space because pets cannot experience a placebo effect, providing authentic proof of reduced pain and increased mobility. Securing global patents involved overcoming international objections by providing clear traditional knowledge and robust preclinical data. The company's massive growth in the US market has been driven by grassroots education and direct partnerships with integrative veterinarians. Quotes "We aren't actually injecting or specifically activating stem cells it just seems to coordinate healing." "The animals there is no such thing as placebo with animal right dogs cats horses whatever it may be they're either good or they're not." "It would be a bit like everyone going in and putting out a fire where they all randomly grab a bucket." "We are like a last ditch effort and you know it just works is what we say." "The older you get and the more mature your tissues are the less well coordinated they repair." HOST BIO Clayton Payne is an industry veteran of three decades of working in the pet industry. Brought up working in his parents' pet store, Clayton has seen the industry evolve over five different decades and has been on the cutting edge of the industry since the nineties. Building pet businesses from scratch, establishing multi-national distribution chains and having worked in every aspect of the industry, Clayton has a rare insight into the Pet Industry that is rivalled by few. Clayton has been the spearhead of many of the industry's changes and has introduced numerous new concepts to market with a trail of success behind him. He has worked in numerous countries within the pet industry, speaks four different languages and has established both import and export relationships on all continents (excluding Antarctica). As well as being COO of one of the UKs fastest growing insect technology companies, Clayton is a Pet industry consultant who has consulted for many household brands and delivers sales training to pet trade professionals. https://www.linkedin.com/in/clayton-payne-a6772244/ https://www.tiktok.com/@petbusinessdisruptors https://www.youtube.com/@PetBusinessDisruptors This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
- 2 weeks ago1h 4m
Why "Human Grade" is the Most Meaningless Claim in Pet Food
Ever wondered why every bag of cat litter now says "senior" or why "human grade" meat is often just industrial hamburger? Jordan Tyler joins the show to strip away the glossy marketing and get real about the science of pet food. We explore the "Me Too" mimicry of global pet expos and the frustrating lack of transparency regarding processing aids like carrageenan that never make it onto the label. This episode tackles the tough questions: Is synthetic nutrition actually more sustainable than "natural" sourcing? Why are producers afraid to talk about specific meat cuts? From the black box of US recycling to the exciting future of cellular longevity, this conversation is a must-listen for anyone tired of being "blitzed" by marketing spiel. It’s time to move past the natural buzzwords and focus on the systemic challenges facing pet health today. KEY TAKEAWAYS Most pet food innovation is actually "marketing innovation," where brands add labels like "Senior" to standard products without changing the underlying formulation. The term "human grade" is legally complex; to be genuine, every ingredient and the facility itself must meet human standards, but many brands use "sourced from" as a linguistic loophole. Industrial pet food often uses emulsifiers and processing aids that aren't required to be listed on the label, obscuring how the product is actually manufactured. Average home-cooked pet meals often lack the bacterial safety standards and nutritional consistency of professional industrial production, risking long-term pet health. True innovation is shifting toward "high-alignment" products like venison blood powder and a deeper focus on cellular longevity and functional whole foods. QUOTES "Pet food is 90% marketing, 10% reality." "Human grade is the same as pet food grade... it's the most meaningless claim ever." "Just because something sounds better doesn’t mean it necessarily is... arsenic is pretty natural." "We naturally take it, stick it through a processor... and pump it into little pellets. It's highway robbery." "Our passion needs to meet demand. Are there enough people demanding this thing that you're so passionate about?" HOST BIO Clayton Payne is an industry veteran of three decades of working in the pet industry. Brought up working in his parents' pet store, Clayton has seen the industry evolve over five different decades and has been on the cutting edge of the industry since the nineties. Building pet businesses from scratch, establishing multi-national distribution chains and having worked in every aspect of the industry, Clayton has a rare insight into the Pet Industry that is rivalled by few. Clayton has been the spearhead of many of the industry's changes and has introduced numerous new concepts to market with a trail of success behind him. He has worked in numerous countries within the pet industry, speaks four different languages and has established both import and export relationships on all continents (excluding Antarctica). As well as being COO of one of the UKs fastest growing insect technology companies, Clayton is a Pet industry consultant who has consulted for many household brands and delivers sales training to pet trade professionals. https://www.linkedin.com/in/clayton-payne-a6772244/ https://www.tiktok.com/@petbusinessdisruptors https://www.youtube.com/@PetBusinessDisruptors This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
- 3 weeks ago58 min
From Insurance Agent to Freeze-Drying Innovator with Ashton Hood
It isn’t every day you meet an insurance agent who decides to trade the office for a goat farm, only to end up building his own freeze-drying machinery from the ground up. Ashton Hood of Shepherd Boy Farms joins the show to share how a chance encounter with raw goat milk transformed his family’s agricultural roots into a high-tech pet food powerhouse. We explore the grit required to dismantle and rebuild complex machinery when "sight unseen" purchases go wrong and why controlling every step of production—from dicing to third-party lab testing—is the secret to outperforming mass-produced brands. Whether it is the ethical sourcing of alligator and lobster or the strategic decision to stick by independent brick-and-mortar stores, this conversation is a masterclass in staying lean, staying grounded, and out-innovating the competition. Key Takeaways Success in the pet industry often comes from solving your own problems, much like how raw goat milk cleared up a family dog's tear stains in just seven days. Bootstrapping a business forces an intimate understanding of the process; learning to build freeze-dryers from scratch turned a technical hurdle into a massive competitive advantage. Freeze-drying is far more complex than simple dehydration, requiring precise control over ice crystal structures to maintain 97% of the original raw nutrition. A dual strategy of high-quality co-manufacturing alongside a dedicated brand can fund growth without the need for diluting ownership through outside investment. Protecting independent retailers by controlling Amazon presence and avoiding big-box "price wars" builds a loyal, educated customer base that values quality over a cheap price tag. Quotes "I have this expensive piece of machinery that is worthless at this point... I’m going to take this thing apart and I’m going to put it back together and I will figure it out." "It’s not just the quality of meat. It’s also about the whole processing angle of it." "We built slow, we built a really good foundation... I think we’re in a good spot to where we will withstand that cycle whenever it comes." "Service is a thing of the past anymore... have the best service out there, have a good price, a fair price, and have the best product." "You can’t put freeze-dried on the shelf and expect it to sell sitting next to a bag of doesn’t matter what... they have to be educated." HOST BIO Clayton Payne is an industry veteran of three decades of working in the pet industry. Brought up working in his parents' pet store, Clayton has seen the industry evolve over five different decades and has been on the cutting edge of the industry since the nineties. Building pet businesses from scratch, establishing multi-national distribution chains and having worked in every aspect of the industry, Clayton has a rare insight into the Pet Industry that is rivalled by few. Clayton has been the spearhead of many of the industry's changes and has introduced numerous new concepts to market with a trail of success behind him. He has worked in numerous countries within the pet industry, speaks four different languages and has established both import and export relationships on all continents (excluding Antarctica). As well as being COO of one of the UKs fastest growing insect technology companies, Clayton is a Pet industry consultant who has consulted for many household brands and delivers sales training to pet trade professionals. https://www.linkedin.com/in/clayton-payne-a6772244/ https://www.tiktok.com/@petbusinessdisruptors https://www.youtube.com/@PetBusinessDisruptors This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
- May 4, 20261h 26m
Navigating Global Pet Markets: Distributor Secrets with Shane Bartlett
In this episode, Clayton interviews Shane Bartlett, Head of Sales and Senior VP at Teutonics. They explore Shane's unconventional career path, from a New Zealand carpet factory to teaching English in 1990s Poland, and how it shaped his sales philosophy. Shane shares his entry into the pet industry after discovering raw feeding for his Border Collie, Enzo, in 2009. KEY TAKEAWAYS Distributors provide access, not brand building: Relying solely on a distributor to sell a product is a misconception. Brands must educate retailers and create demand themselves. The power of the "secondary reason": In sales, having a casual reason to be in a store, like buying a toy for a dog, breaks the ice better than a direct cold pitch. Trade show strategies must evolve: Showing up to massive events like Global Pet Expo without pre-booked meetings and a clear strategy is a fast way to burn through a budget. Teaching English translates to sales: Shane's years teaching English as a second language using a question-based method translated perfectly into consultative sales techniques. Veterinary clinic conflict of interest: There is a notable conflict of interest when veterinary clinics, acting as health authorities, push highly processed kibble for profit. BEST MOMENTS "I think a large part of sales is asking the right questions, being a good listener, and being involved in that discussion." "I would say it's comparatively easy to sell in. It's much, much harder to sell out. That's where the rubber hits the road." "I think there is always a misconception that distributors are going to build the market for you." "They make the market accessible, make it easy for you to get into the market, but you still have to have the boots on the ground with the stores." "Raw food's the best thing you can do for a dog." "Have you ever seen a dog cook its food?" "I ain't got time to sell your shit." "If I really like it, I will, but you're relying on me to really like your product 'cause I have a warehouse full of shit here." HOST BIO Clayton Payne is an industry veteran of three decades of working in the pet industry. Brought up working in his parents' pet store, Clayton has seen the industry evolve over five different decades and has been on the cutting edge of the industry since the nineties. Building pet businesses from scratch, establishing multi-national distribution chains and having worked in every aspect of the industry, Clayton has a rare insight into the Pet Industry that is rivalled by few. Clayton has been the spearhead of many of the industry's changes and has introduced numerous new concepts to market with a trail of success behind him. He has worked in numerous countries within the pet industry, speaks four different languages and has established both import and export relationships on all continents (excluding Antarctica). As well as being COO of one of the UKs fastest growing insect technology companies, Clayton is a Pet industry consultant who has consulted for many household brands and delivers sales training to pet trade professionals. https://www.linkedin.com/in/clayton-payne-a6772244/ https://www.tiktok.com/@petbusinessdisruptors https://www.youtube.com/@PetBusinessDisruptors This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
- Apr 27, 20261h 2m
QuailOS: How One Entrepreneur is Automating the Poultry Industry
In this episode, Clayton sits down with Christian Greninger, the founder of Undique.us and QuailOS.com. Christian shares his fascinating transition from working as an IT engineer in Ireland to building a nationwide network of 14 quail farms across 10 US states. He discusses how neighborhood restrictions on chickens led him to raise quails, which eventually blossomed into a thriving business creating single-ingredient dog treats and cat toys. KEY TAKEAWAYS Turn a hobby into an enterprise: Christian originally started raising quails simply to have fresh eggs when chickens weren't allowed in his neighborhood, which organically scaled into a massive pet treat business. Adopt a zero-waste approach: Undique.us ensures no part of the animal is wasted by using the meat and eggs for dog treats, feathers and wings for cat toys, and the waste for organic garden fertilizer. Automate your compliance: Drawing on his IT background, Christian built QuailOS to automate the tedious National Poultry Improvement Plan reporting, turning 6,000 minutes of manual paperwork into a single click. Create unique educational revenue streams: Beyond standard pet treats, Christian expanded his business with "Rent-A-Hatch". This service provides families and schools with incubators and eggs for a hands-on hatching experience. Build a collaborative network: Instead of operating entirely alone, Christian built a collaborative network of 14 farms to efficiently fulfill nationwide orders and support other rural agricultural businesses. HOST BIO Clayton Payne is an industry veteran of three decades of working in the pet industry. Brought up working in his parents' pet store, Clayton has seen the industry evolve over five different decades and has been on the cutting edge of the industry since the nineties. Building pet businesses from scratch, establishing multi-national distribution chains and having worked in every aspect of the industry, Clayton has a rare insight into the Pet Industry that is rivalled by few. Clayton has been the spearhead of many of the industry's changes and has introduced numerous new concepts to market with a trail of success behind him. He has worked in numerous countries within the pet industry, speaks four different languages and has established both import and export relationships on all continents (excluding Antarctica). As well as being COO of one of the UKs fastest growing insect technology companies, Clayton is a Pet industry consultant who has consulted for many household brands and delivers sales training to pet trade professionals. https://www.linkedin.com/in/clayton-payne-a6772244/ https://www.tiktok.com/@petbusinessdisruptors https://www.youtube.com/@PetBusinessDisruptors This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
- Apr 20, 20261h 14m
Disrupting the Small Pet Market with HayPigs!
In this episode, Clayton sits down with Rik Cridland, the founder of HayPigs!. Rik shares his journey from studying industrial design and creating film merchandise to revolutionizing the small pet market. After rescuing two guinea pigs with his wife, Rik realized the pet industry lacked fun, high-quality, and colorful products specifically for small animals. KEY TAKEAWAYS Rik founded HayPigs! after noticing that small animal products in pet shops were often dull and lacked the creativity commonly seen in dog and cat toys. Instead of catering to all pets, HayPigs! chose to champion guinea pigs, proving that specializing in a specific niche can build a highly dedicated customer base. Rik explains the difficulties of getting niche products into large retail stores and the benefits of selling directly to consumers through their own platform. Applying his background in industrial design and promotional merchandise, Rik focuses on creating products that are not just functional but also visually appealing, memorable, and fun. Engaging directly with guinea pig owners and creating shared experiences has been a crucial element of the brand's growth and long-term survival. BEST MOMENTS "I've always been a sponge for learning and when I stopped learning I probably get itchy feet." "I'm going to champion the little guys 'cause no one's done guinea pigs and I don't understand why, maybe the market's too small." "The worst thing you can be is a generalist." "There's only one value to products and ideas and that's sales at the end of the day." "You can think you've got it right, you can think it's really easy, you can think you've done your research and tested it with people, but until you get it out there with the great public, you don't get the feedback completely." HOST BIO Clayton Payne is an industry veteran of three decades of working in the pet industry. Brought up working in his parents' pet store, Clayton has seen the industry evolve over five different decades and has been on the cutting edge of the industry since the nineties. Building pet businesses from scratch, establishing multi-national distribution chains and having worked in every aspect of the industry, Clayton has a rare insight into the Pet Industry that is rivalled by few. Clayton has been the spearhead of many of the industry's changes and has introduced numerous new concepts to market with a trail of success behind him. He has worked in numerous countries within the pet industry, speaks four different languages and has established both import and export relationships on all continents (excluding Antarctica). As well as being COO of one of the UKs fastest growing insect technology companies, Clayton is a Pet industry consultant who has consulted for many household brands and delivers sales training to pet trade professionals. https://www.linkedin.com/in/clayton-payne-a6772244/ https://www.tiktok.com/@petbusinessdisruptors https://www.youtube.com/@PetBusinessDisruptors This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
- Apr 13, 202654 min
The Freelance Vet: Ibra Hernando’s High-Stakes Bet on the Future of Vets
In this episode, Clayton is joined by Ibra Hernando, a veterinary surgeon turned entrepreneur and the CEO of Ronda. vet. Ibra shares the why behind his transition from the operating table to the tech world, highlighting the massive inefficiencies and high costs associated with traditional veterinary recruitment agencies. We dive deep into how Ronda. vet is acting as the Uber for locums, providing a transparent, review-based marketplace that connects practices and freelancers in seconds rather than days. KEY TAKEAWAYS Traditional agencies often charge surcharges between 30% and 50%, making temporary staffing prohibitively expensive for practices while offering little transparency to the locums themselves. By removing the middleman, Ronda. vet has streamlined the recruitment process to the point where a practice can post a shift and have it filled in as little as 42 seconds. Unlike traditional models, a two-way review system introduces accountability, ensuring that both the practice and the locum are treated fairly and perform to high standards. The veterinary industry is seeing a massive shift toward "locuming" as a way to combat burnout, allowing vets to control their schedules and take extended breaks. Ibra and his partner chose to sell their house to self-fund Ronda. vet, choosing to bet on their vision for the industry rather than immediate personal stability. BEST MOMENTS "Nowadays, in 2026, we get everything through apps... and suddenly the locum work was left behind." "Every time there’s a middleman, everything gets a little bit slower... and everything becomes more expensive." "The probability of success of a marketplace... is 0.01%. Luckily we didn’t know this before starting the business." "We sold the house... so basically the house has gone into Ronda. Now our house is Ronda." "I used to give to myself three months of holidays every year when I was a locum. And like this, I was very happy." HOST BIO Clayton Payne is an industry veteran of three decades of working in the pet industry. Brought up working in his parents' pet store, Clayton has seen the industry evolve over five different decades and has been on the cutting edge of the industry since the nineties. Building pet businesses from scratch, establishing multi-national distribution chains and having worked in every aspect of the industry, Clayton has a rare insight into the Pet Industry that is rivalled by few. Clayton has been the spearhead of many of the industry's changes and has introduced numerous new concepts to market with a trail of success behind him. He has worked in numerous countries within the pet industry, speaks four different languages and has established both import and export relationships on all continents (excluding Antarctica). As well as being COO of one of the UKs fastest growing insect technology companies, Clayton is a Pet industry consultant who has consulted for many household brands and delivers sales training to pet trade professionals. https://www.linkedin.com/in/clayton-payne-a6772244/ https://www.tiktok.com/@petbusinessdisruptors https://www.youtube.com/@PetBusinessDisruptors This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
About Pet Business Disruptors
Giving an in-depth look into all aspects of the pet Industry, Pet Business Disruptors tackles everything practical you need to know to succeed in the pet industry. Whether it's starting a pet business, finding a pet industry job or selling to the world's largest Pet businesses the Pet Business Disruptors will explain how to do it and how they DID it. Aimed at everyone from entry-level to corporate CEOs within the industry Clayton and his guests cover new trends, new products and industry movements. Showing insights into what's happening in different markets and tackling common problems and challenges faced by pet industry professionals Featuring Industry Myth busters and critiquing industry products and marketing (both positive and negative). This podcast is not to be missed by people who want to know the REAL truth behind the industry and how to approach it from a position of power!
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