Bringing Relationships Back from the Brink

Her mother's name was spelled wrong.It was on the plaque. On dedication day. In front of her grandkids.The mistake didn't end the relationship. What came next almost did.The clinic took six weeks to fix it. Nobody called. The apology email said, "We apologize for any inconvenience."The family went silent for a year.Then a new major gift officer picked up the phone. She named what happened. She said she was sorry. She asked to hear about the donor's mom.Forty-five minutes later, the door was open again.On this week's episode of The Intentional Fundraiser, "Bringing Relationships Back from the Brink," I share:The Four Lenses of Repair for diagnosing what's really going onThree short scripts for silence, missteps, and conflictWhy timing and channel matter more than you thinkHow to know when it's time to step back, and how to document itSo let me ask you:What's one apology your organization owes a donor right now?🎧 Listen to this episode, then share it with a colleague who's been carrying a donor relationship they're nervous to touch.More from Tammy ZonkerAuthor of Calling All Heroes: Combining the Best of Donor-Centered and Community-Centered Fundraising for Greater ImpactFounder of Fundraising TransformedPresident of Modern Institute for Charitable GivingBook Tammy to Keynote Your Next EventReserve your spot at the upcoming Excellence in Major Gift Fundraising SeminarSubscribe to the Scaling Major Gifts newsletterConnect with Tammy Zonker on LinkedInResources: Show notes, links, and resources mentioned in this episode.Review my show: Please review my show. After you click the link, scroll to the bottom, first tap to rate with five stars, and then tap “Write a Review.” Then, let me know what you liked most about this particular episode or how you find my podcast helpful, valuable, insightful, or inspiring in some way.Privacy Policy: See Privacy Policy at https://www.fundraisingtransformed.com/policies