209. How experienced CEOs recover client trust when things go wrong

Get the CEO Leadership Collection: Five curated conversations in a private podcast, each under ten minutes, on the decisions and pressures that define the role.Visit listentophil.comABOUT THIS EPISODEWhat do you do when your organisation breaks trust with a client or partner?In this episode, Phil Hayes-St Clair shares the EARN framework — a practical leadership approach for recovering damaged relationships with integrity, structure and long-term trust.Why most leaders move into solutions too quickly — and how that weakens confidenceThe four-step EARN framework: Expose, Ask, Rebuild, Name ThemHow strong recoveries can deepen trust instead of simply restoring competenceListen now to learn how mature leaders handle pressure moments when relationships are genuinely on the line.The Partnership Playbook is the podcast for leaders who want to grow with clarity, create leverage through partnerships, and lead their teams with meaning. Each episode gives you practical insights drawn from two decades of building and backing companies, coaching CEOs, and closing high-value partnerships across industries. You’ll learn how to scale yourself as a leader, choose partners that help you grow faster, and turn trust, alignment, and first wins into momentum that lasts.PS - Have a CEO guest recommendation for the show? Share this link with them.