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by Byrd Bergeron and Haley DeCarlo
The Travel Agent Guide is a podcast created for travel advisors at every stage of their journey.Each episode shares practical tips, real-world experiences, and honest conversations about building a successful travel advisor business—from client boundaries and workflows to marketing, growth, and sustainability.Whether you’re new to the industry or looking to refine how you work, this podcast is here to help you work smarter, feel more confident, and grow with intention.
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In this episode of The Travel Agent Guide Podcast, Byrd and Haley dive into one of the most important conversations every travel advisor should have with their clients, travel insurance. Many travelers see travel insurance as an optional expense, but knowing how to confidently educate clients about coverage, respond to objections, and build insurance into your booking process can protect your clients from unexpected financial losses while protecting your business as well. Join us as we share ...
In this episode of The Travel Agent Guide Podcast, we tackle one of the most important conversations every travel advisor will have with their clients—budget. Discussing money can feel uncomfortable, but understanding your client's priorities, setting realistic expectations, and recommending the right experience is what separates a booking agent from a trusted travel advisor. Join us as we discuss practical strategies for navigating budget conversations with confidence, building trust, and h...
In this episode of The Travel Agent Guide Podcast, we tackle a fundamental truth about running a successful travel business, the undeniable power of firsthand experience. You can read every brochure and attend every webinar, but nothing transforms your authority like getting out from behind your laptop and seeing the world. 00:00:00 - Why travel matters as a travel advisor 00:01:24 - Travel where your clients want to go 00:02:29 - Creating "wow" moments that generate inquiries 00:03:33 - Ch...
In this episode of The Travel Agent Guide Podcast, we tackle one of the most challenging parts of running a travel business—responding to negative feedback. Every travel advisor will eventually receive a complaint or less-than-perfect review, but how you respond can either strengthen your reputation or damage it. Join us as we discuss practical strategies for handling difficult client situations with professionalism, empathy, and integrity while staying true to your business values. 00:00:0...
In this episode, Byrd and Haley dive into one of Byrd's favorite topics: the sales process, specifically tailored for travel advisors. With six years of experience running my travel agency and generating over $20 million in travel sales this year, Byrd developed a proven sales process that I believe can significantly enhance success in the industry. They kick off the discussion by addressing a common pitfall in travel sales: the tendency to rely on impersonal methods like emailing or texting ...
As travel advisors grow and specialize, not every client will continue to be the right fit—and that's okay. Join Byrd and Haley for a candid conversation about recognizing when a client no longer aligns with your business goals, expertise, or ideal customer profile. They discuss how specialization can transform your business, why setting boundaries matters, and how confidently saying "no" can create space for the right opportunities. Haley and Byrd share experiences navigating client relation...
In this episode of the Travel Agent Guide, we dive deep into a topic that often sparks debate among travel agents: the importance of booking flights. I kick off the conversation by sharing a personal success story, highlighting how I made $800 in just 15 seconds by booking a flight. This sets the stage for our discussion on why many travel advisors shy away from flight bookings and how they can overcome their fears to tap into a lucrative revenue stream. We explore the common misconceptions s...
Are you tired of losing potential clients to objections? Feeling frustrated when prospects question your pricing or drag their feet on bookings? This power-packed episode of the Travel Agent Guide podcast is your roadmap to confidently handling every objection that comes your way. Join us as we dive deep into the psychology of client hesitation and reveal time-tested strategies that successful travel agents use to convert skeptical prospects into loyal, paying clients. Whether you're dealing ...
The Travel Agent Guide is a podcast created for travel advisors at every stage of their journey.Each episode shares practical tips, real-world experiences, and honest conversations about building a successful travel advisor business—from client boundaries and workflows to marketing, growth, and sustainability.Whether you’re new to the industry or looking to refine how you work, this podcast is here to help you work smarter, feel more confident, and grow with intention.
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