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Veterinary Viewfinder Podcast: Daily Summaries Delivered
by Dr. Ernie Ward & Beckie Mossor, RVT
Weekly podcast dedicated to "tackling the toughest topics in veterinary medicine." Hosted by veterinarian Dr. Ernie Ward and registered veterinary technician Beckie Mossor. Candid, irreverent, provocative, educational, and occasionally funny conversations about issues that impact the veterinary profession. Non-stop since 2016.
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- 2 days ago30 min
Does Veterinary Medicine Have an Identity Crisis?
What does it mean to be a veterinarian, a credentialed veterinary technician, an assistant, or a new role entering the clinical space? In this episode, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, dig into veterinary medicine’s identity problem: how comparisons to human medicine, unclear titles, internal hierarchies, and emerging roles like Colorado’s veterinary professional associate (VPA) can shape how teams see themselves and each other. They talk candidly about why “more than” or “less than” language can create competition rather than confidence, how that trickles down through the clinic, and why role clarity matters for morale, collaboration, and long-term career satisfaction. This conversation is especially relevant for veterinarians, vet techs, assistants, practice managers, and anyone navigating scope-of-practice debates or changing team structures. Ernie and Beckie make the case for being proud of your role without needing to compare it to someone else’s, and for building clinic cultures where every team member understands their value. #VeterinaryMedicine#VetMed#VetTechLife#VeterinaryTeams#VetMedLeadership
- 1 weeks ago26 min
The Veterinary Urgent Care Gap We Can’t Ignore
After-hours and urgent care have changed dramatically in veterinary medicine, but the system still has serious gaps. In this episode, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, look at what happens when pet owners need help after hours, and there’s nowhere realistic to send them. The conversation starts with the old model of pagers, late-night calls, and general practices carrying emergency responsibility. Then it moves into today’s urgent care boom, the difference between true urgent care and walk-in sick visits, and the strain this puts on veterinary teams. But this episode also widens the lens beyond dogs and cats. Horses, rabbits, guinea pigs, hedgehogs, birds, and other companion animals are often left with even fewer options, especially when emergencies happen outside normal clinic hours. Ernie and Beckie talk honestly about sustainability, affordability, team burnout, and why expanding care may be both a challenge and an opportunity for the profession. #VeterinaryMedicine #VetMed #VeterinaryUrgentCare #AfterHoursVetCare #VeterinaryViewfinder
- 2 weeks ago24 min
The Mobile Vet Tech: Building a Career Beyond the Clinic
This week on the Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, talk with Michelle Crew, a credentialed LVT and the entrepreneur behind The Mobile Vet Tech, about building a career outside the traditional clinic setting. After losing what she thought was her “unicorn job” during COVID, Michelle began offering in-home services such as nail trims and anal gland expression, and found a new way to support pets, clients, and other veterinary professionals. Michelle shares what she has learned about starting slowly, setting client boundaries, staying safe on house calls, protecting mental health, and redefining what it means to work “at the top of your license.” The conversation also highlights her work helping other veterinary technicians through TikTok, The Unattached Facebook group, and Endless Journeys: The Vet Tech Odyssey Podcast. For vet techs, assistants, practice managers, and veterinarians, this episode offers a practical, encouraging look at entrepreneurship, alternative career paths, and the many ways credentialed professionals can make an impact. #VeterinaryMedicine #VetTechLife #CredentialedVetTech #MobileVetTech #VeterinaryViewfinder
- 3 weeks ago18 min
Hantavirus, Hype, and the Future of Client Trust
In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, use the current Hantavirus conversation as a jumping-off point for a bigger issue affecting every veterinary team: public trust in science. This is not a panic episode, and it is not about predicting another COVID. Instead, it is a practical conversation about science skepticism, vaccine hesitancy, misinformation, and what all of that may mean for veterinary medicine going forward. Ernie and Beckie talk through how fear spreads, why social media noise often drowns out calm expert guidance, and why veterinary professionals may increasingly find themselves answering client questions tied to public health, animals, and trust. They also explore the role of vet teams as credible, steady voices in a confusing information landscape. If you work in a vet clinic, this episode will help you think about client communication, One Health awareness, and how to respond when public uncertainty spills into everyday veterinary practice. #VeterinaryMedicine #VetMed #VeterinaryViewfinder #ScienceCommunication #VaccineHesitancy
- May 6, 202628 min
Missed Charges: Who Pays When the Clinic Gets It Wrong?
Missed charges happen in every veterinary practice, but what happens next says a lot about clinic culture. In this episode, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, take on the uncomfortable reality of billing mistakes: forgotten charges, wrong invoice items, inventory mix-ups, and the dreaded follow-up call to a client. They discuss why missed charges often turn into blame, especially for technicians, CSRs, and support staff, and how clinics can handle these mistakes without creating fear or finger-pointing. Beckie emphasizes the role of psychological safety, while Ernie shares how written policies, clear thresholds, and manager-led client communication helped his teams manage billing errors more fairly. The episode offers practical takeaways for owners, managers, veterinarians, techs, and front-desk teams: make charges easier to enter correctly, define when the clinic absorbs small errors, decide who contacts the client, and stop treating normal human mistakes like personal failures. #VeterinaryMedicine #VetTechLife #VeterinaryPracticeManagement #VetMedLeadership #VeterinaryViewfinder
- Apr 29, 202623 min
More Voices, Less Turf War in Vet Med
Veterinary medicine is full of passionate people, but sometimes that passion turns into camps, loyalty tests, and turf wars. In this episode of the Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, discuss why veterinary professionals can feel pressured to support only one organization, cause, or point of view, and why that mindset may be holding the profession back. From veterinarians and credentialed veterinary technicians to students, practice managers, and clinic leaders, this conversation explores how organized veterinary medicine can be stronger when more voices are welcomed at the table. Ernie and Beckie talk about scarcity thinking, professional identity, advocacy, and why new organizations do not have to be seen as threats to existing ones. They also highlight the launch and kickoff weekend for AACVT, including ways veterinary technicians and team members can get involved, connect, and support the profession. Learn more about the AACVT kickoff event here: https://www.facebook.com/events/860435577068522 Visit AACVT here: www.aacvt.org #VeterinaryMedicine #VetMed #VetTechLife #OrganizedVetMed #AACVT
- Apr 22, 202616 min
Veterinary Receptionist Week: The Team That Keeps Your Day on Track
This week on Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, focus on Veterinary Receptionist Week (April 19–25, 2026) and the people who hold the entire clinic together from the front desk. They break down what veterinary receptionists actually do day to day, from triaging calls and managing the schedule to handling emotional clients and keeping patient flow on track. It’s a role that’s often underestimated, but as they point out, even the best clinical team struggles if the front desk isn’t supported. The conversation goes beyond recognition and into what real appreciation looks like. They share simple, practical ways to make it meaningful, like handwritten notes, personal recognition, and taking pressure off the phones during the workday. They also touch on training, professional development, and why the human side of this role won’t be replaced anytime soon, even as technology evolves. If you work in a clinic, this episode is a reminder to slow down, notice the work happening up front, and use this week as a chance to reset how your team shows appreciation. www.veterinaryreceptionistweek.com #VeterinaryReceptionistWeek #VetMed #VetTeam #VeterinaryReceptionist #ClinicCulture
- Apr 15, 202628 min
Vet Tech Advocacy Evolves: Inside the AACVT Movement
In this episode, Dr. Ernie Ward talks with co-host Beckie Mossor, MPA, RVT, about the launch of the American Association of Credentialed Veterinary Technicians (AACVT.org), a new organization she co-founded with Ryan Frazier, LVT, BS, MBA. Their goal is not to replace or compete with existing veterinary groups, but to strengthen the profession by filling gaps that many credentialed technicians still experience. Becky and Ryan built AACVT around a simple idea: the profession needs more support, more tools, and more ways for technicians to take action, especially at the state level. Rather than focusing only on awareness, AACVT is designed to provide practical resources, advocacy guidance, and a centralized space where technicians and veterinary teams can connect and grow. The conversation highlights a shift in mindset. This is about adding capacity, not dividing it. By working alongside existing organizations and empowering individuals, AACVT aims to raise the overall standard for technician utilization, recognition, and professional development. For veterinarians, veterinary technicians, and practice leaders, this episode offers a clear look at how collaboration, not competition, may drive the next phase of progress in veterinary medicine. #VeterinaryMedicine #VetTechLife #VetMedCommunity #CredentialedVetTech #VetTeam
About Veterinary Viewfinder Podcast
Weekly podcast dedicated to "tackling the toughest topics in veterinary medicine." Hosted by veterinarian Dr. Ernie Ward and registered veterinary technician Beckie Mossor. Candid, irreverent, provocative, educational, and occasionally funny conversations about issues that impact the veterinary profession. Non-stop since 2016.
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