Plaintext with Rich

Instagram AI Takeover: How Attackers Exploited Meta Support Bots

July 10, 2026·8 min
Episode Description from the Publisher

Your profile photo vanishes. Your email is changed. A password reset you never requested lands in someone else's inbox. You're locked out of your own Instagram account, and you didn't click a single suspicious link. In early 2026, attackers manipulated Meta's AI support chatbot to approve password resets on roughly 20,225 Instagram accounts over seven weeks. This episode breaks down how social engineering evolved from targeting human support reps to exploiting AI-powered customer service sy...

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