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Power of Ten with Andy Polaine: Daily Summaries Delivered
by Power of Ten with Andy Polaine
In the Power of Ten podcast, Andy Polaine talks to guests from a broad range of disciplines about the intersection of design, technology, psychology, organisations, culture and society. The show looks at how design operates at many levels and in many forms, from thoughtful detail through organisational transformation to the changes in society and the world.
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- May 4, 20261h 12m
S5 Ep3: Martin Dowson – Service Design & Lobsters
My guest in this episode is Martin Dowson, a design and transformation leader who’s passionate about elevating the role of design as a strategic force for business growth.With over two decades of experience across Financial Services, Telcos, Media, and more. He’s built and led design teams, established Centres of Excellence, and guided organisations through complex transformations that align design with commercial outcomes.Martin went from reading our service design book hoping to solve a logistics problem (you couldn’t order lobsters on a Wednesday at Sainsbury’s) to spending six years leading design strategy at Lloyd's Banking Group.We talk about what happens when consultants go in-house, why experienced internal voices often get heard less than external ones saying the same thing, and whether AI has the same fundamental scaling problem as the car.Timestamps00:00 Intro — Martin's background across financial services, telecoms and media01:00 How Martin and Andy first met at RBS in 2015, and reading Service Design to solve a lobster logistics problem at Sainsbury's04:30 Going in-house after consulting — why your voice gets heard less the moment you cross the threshold07:30 The question organisations never ask: why isn't this happening spontaneously already?14:00 What it actually takes to embed design capability in a large organisation versus leaving behind blueprints and concepts28:00 Measuring design's contribution to business outcomes — the gap between outputs and impact45:00 Design leadership in the AI era — what changes and what doesn't55:00 Why organisations mistake motion for progress, and how incentive structures block transformation01:05:50 AI has the same fundamental problem as the car — it doesn't scale cleanly, and success makes the resource problem worse not better01:10:30 The one small thing with outsized impact: our definition of success in educationShow Links Martin- LinkedIn: https://linkedin.com/in/designled- Web: https://liminaldesignoffice.com- Podcast https://beingliminal.comAndy- Website: https://www.polaine.com- Newsletter: https://pln.me/nws- Podcast: https://pln.me/p10- Design Leadership Coaching: https://polaine.com/coaching- Courses: https://courses.polaine.com- LinkedIn: https://www.linkedin.com/in/apolaine/- Bluesky: https://andypolaine.bsky.social- YouTube: https://www.youtube.com/@apolaine
- Mar 25, 202652 min
S5 Ep2: Joel Bailey – The Role of AI in Social Media Management
My guest in this episode is Joel Bailey, product and service director at Arwen.ai, a four-year-old marketing technology startup that uses AI to help brands to manage and moderate their social media comments at scale.Joel brings 25 years of experience working in service design roles, leading change and building new stuff for a diverse range of organisations. We talked about his journey into Service Design, Service Design and AI, navigating AI and social media, the future of design and much more.Note: Given the fast pace of developments in AI, I should point out that we recorded this in June 2025. I had a big backlog...Timestamps00:00 Introduction to Service Design and AI 04:50 The Journey to Service Design 10:00 Understanding Service as an Outcome 15:08 The Role of AI in Social Media Management 20:11 Challenges of Moderation on Social Media 25:32 The Evolution of Business Models 26:36 The Role of AI in Startups 29:13 Navigating AI and Content Moderation 30:20 Understanding AI Bias and Ethics 31:43 Engaging with AI in Social Media 35:11 The Future of Design and AI 40:21 Creativity in a Fast-Paced Environment 44:56 The Importance of Service in DesignLinks Joel====- Arwen: https://arwen.ai- Joel on LinkedIn: https://www.linkedin.com/in/joelbaileyuk/Andy====- Website: https://www.polaine.com- Newsletter: https://pln.me/nws- Podcast: https://pln.me/p10- Design Leadership Coaching: https://polaine.com/coaching- Courses: https://courses.polaine.com- LinkedIn: https://www.linkedin.com/in/apolaine/- Bluesky: https://andypolaine.bsky.social- YouTube: https://www.youtube.com/@apolaine
- Feb 16, 202656 min
S5 Ep1: Alan Colville – Embracing Conflict
Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine.In this episode Andy Polaine speaks to design leader, Alan Colville, exploring the nuances of design leadership, the importance of embracing conflict, the dynamics of communication, and how small changes in how we communicate can lead to significant positive outcomes.Links====Alan========- LinkedIn: https://www.linkedin.com/in/alancolville/Andy====- Website: https://www.polaine.com- Newsletter: https://pln.me/nws- Podcast: https://pln.me/p10- Design Leadership Coaching: https://polaine.com/coaching- Courses: https://courses.polaine.com- LinkedIn: https://www.linkedin.com/in/apolaine/- Bluesky: https://andypolaine.bsky.social- YouTube: https://www.youtube.com/@apolaine
- Dec 23, 202550 min
S4 Ep14: Chui Chui Tan — Cross-Cultural Insights
Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine.In this episode Andy speaks with Dr. Chui Chui Tan a specialist in culturalisation strategies tailored for international growth. She leverages cultural insights to craft winning global business strategies, guiding clients to navigate international markets successfully. She is also the author of a new book, "Research for Global Growth: Strategies And Guidance For Cross-Cultural Insights".Links====Chui Chui========- Website: https://beyo.global- LinkedIn: https://www.linkedin.com/in/chuichuitan/- Book: https://beyo.global/booksAndy====- Website: https://www.polaine.com- Newsletter: https://pln.me/nws- Podcast: https://pln.me/p10- Design Leadership Coaching: https://polaine.com/coaching- Courses: https://courses.polaine.com- LinkedIn: https://www.linkedin.com/in/apolaine/- Bluesky: https://andypolaine.bsky.social- YouTube: https://www.youtube.com/@apolaine
- Nov 26, 202543 min
S4 Ep13: Carissa Carter — Assembling Tomorrow
Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine.In this episode Andy speaks to Carissa Carter, a designer, geoscientist, and the academic director at the Stanford d.school. She is the author of The Secret Language of Maps: How to Tell Visual Stories with Data, and the co-author of Assembling Tomorrow: A Guide to Designing a Thriving Future. Carissa teaches design courses on emerging technologies, climate change, and data visualization. Her work on designing with machine learning and blockchain has earned multiple design awards.LinksCarissa===- Assembling Tomorrow book site: https://dschool.stanford.edu/book-collections/assembling-tomorrow- Carissa Carter on LinkedIn: https://www.linkedin.com/in/carissalcarter/- Scott Doorley on LinkedIn: https://www.linkedin.com/in/scottdoorley/- Armando Veve online: https://levineleavitt.com/artist/armando-veve/Andy====- Website: https://www.polaine.com- Newsletter: https://pln.me/nws- Podcast: https://pln.me/p10- Design Leadership Coaching: https://polaine.com/coaching- Courses: https://courses.polaine.com- LinkedIn: https://www.linkedin.com/in/apolaine/- Bluesky: https://andypolaine.bsky.social- YouTube: https://www.youtube.com/@apolaine
- Oct 24, 202545 min
S4 Ep12: Francesa Cortesi — Passionate Product Leader
Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. This episode's guest is Francesca Cortesi, a passionate product leader with over a decade of experience in scaling digital products that users love and that drive sustainable growth. She has worked with Europe’s fastest-growing companies, from startups to IPOs, delivering tangible results. Her most recent role was as Chief Product Officer at Sweden's leading property platform, Hemnet, and has just started her own consultancy. LINKS ==== Francesca ==== - Francesca's Website: https://www.francescacortesi.com - Francesa on LinkedIn: https://www.linkedin.com/in/francesca-cortesi/ Andy ==== - Website: https://www.polaine.com - Newsletter: https://pln.me/nws - Podcast: https://pln.me/p10 - Design Leadership Coaching: https://polaine.com/coaching - Courses: https://courses.polaine.com - LinkedIn: https://www.linkedin.com/in/apolaine/ - Bluesky: https://andypolaine.bsky.social - YouTube: https://www.youtube.com/@apolaine
- May 15, 202536 min
S4 Ep11: Meltem Naz Kaso - UX Career Coach
Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. My guest in this episode is my friend Meltem Naz Kaso, a Barcelona-based UX Career Coach with a background in UX Research. Her last full-time position was at Glovo, where she served as a UX Research Manager and Staff UX Researcher. She works with Senior UX professionals to unblock their careers by boosting their leadership and communication skills. LINKS ===== Mel ==== - Career With Mel: https://careerwithmel.com - Mel on LinkedIn: https://www.linkedin.com/in/meltemnaz/ - Mel's Newsletter and Coaching Services: https://melbarcelona.substack.com/ - Leadership Atelier, BCN: https://leadershipateliers.com/facilitators/meltem-naz-kaso-coskun - World Usability Congress: https://worldusabilitycongress.com/agenda-2025/ Andy ==== - Website: https://www.polaine.com - Newsletter: https://pln.me/nws - Podcast: https://pln.me/p10 - Design Leadership Coaching: https://polaine.com/coaching - Courses: https://courses.polaine.com - LinkedIn: https://www.linkedin.com/in/apolaine/ - Mastodon: https://pkm.social/@apolaine - YouTube: https://www.youtube.com/@apolaine
- May 1, 202542 min
S4 Ep10: Lisa D. Dance – Unpaid Customer Labour
Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine.My guest in this episode is Lisa D. Dance, an experienced UX Researcher whose 10+ years of work has spans UX Research & Strategy to Interactive Prototyping & Usability Testing. She has created award-winning work for enterprise organizations and also helped small to mid-sized businesses improve their websites and apps so they do not frustrate or harm customers. LINKSLisa- Lisa on LinkedIn: https://www.linkedin.com/in/ldance/- ServiceEase: https://serviceease.net- Today Is the Perfect Day book site: https://todayistheperfectday.com- Newsletter: Tell a Friend tinyurl.com/TellaFriendTuesdaySignUpAndy- Website: https://www.polaine.com- Newsletter: https://pln.me/nws- Podcast: https://pln.me/p10- Design Leadership Coaching: https://polaine.com/coaching- Courses: https://courses.polaine.com- LinkedIn: https://www.linkedin.com/in/apolaine/- Mastodon: https://pkm.social/@apolaine- YouTube: https://www.youtube.com/@apolaine
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About Power of Ten with Andy Polaine
In the Power of Ten podcast, Andy Polaine talks to guests from a broad range of disciplines about the intersection of design, technology, psychology, organisations, culture and society. The show looks at how design operates at many levels and in many forms, from thoughtful detail through organisational transformation to the changes in society and the world.
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