Is It a Mistake or a Pattern? How Great Leaders Know the Difference

Send us Fan Mail When does an employee mistake become a pattern, and how can leaders tell the difference? In this episode of The Business Fix, Chrissy and Josh explore why business owners and managers often overreact to isolated mistakes while overlooking patterns that signal bigger problems. You’ll learn the Three C’s of better leadership decisions: Curiosity, Context, and Conclusion. Discover how negativity bias affects decision-making, why jumping to conclusions can damage psychological ...