The Art of Trust Building with Dr. Dennis Reina and Dr. Michelle Reina

How do leaders build trust in ways that strengthen people, teams, and organizational results? In this episode, Kevin talks with Dr. Dennis Reina and Dr. Michelle Reina about why trust cannot be treated as a buzzword but must be practiced every day in the small moments. They share their three dimensions of trust—character, communication, and capability—and explain how trust grows when leaders clarify expectations, honor commitments, communicate truthfully and transparently, and recognize both the current and potential strengths of others. The discussion also highlights that trust is everyone's responsibility, even though leaders set the tone, and that organizations thrive when they intentionally connect the human need for relationships with the business need for results. Listen For 00:00 Why Trust Matters More Than Ever 02:26 Meet Dennis & Michelle Reina 03:24 Why They Wrote The Art of Trust Building 04:12 Trust Is a Daily Practice 04:47 The Big Idea Behind Trust Building 06:05 Trust Is Always Being Built or Broken 07:08 The 3 Dimensions of Trust 08:00 Why Leaders Misunderstand Trust 10:18 Trust of Character 11:27 The Importance of Clear Expectations 13:17 Trust of Communication 15:42 Trust of Capability 17:23 The Hidden Skills Behind Trust 18:28 Trusting Potential, Not Just Performance 19:35 The Trust Assessment Tool 21:15 Building Organizational Trust 23:35 Leaders Set the Tone 24:41 Trust Is Like Oxygen 25:07 Small Moments Build Trust 26:00 What They're Reading 27:59 Where to Learn More 28:33 Kevin's Final Leadership Challenge Their Story: Dr. Dennis Reina and Dr. Michelle Reina are internationally recognized pioneers in the field of organizational trust and bestselling authors of the groundbreaking Trust and Betrayal in the Workplace and their latest book, The Art of Trust Building and its digital companion, The Reina Trust Assessment, a research-backed interactive tool that allows users to identify strengths and opportunities for growth on their trust journey. As co-founders of Reina Trust Building®, they have devoted their lives to understanding, measuring, and strengthening trust in the workplace. Dennis and Michelle's shared passion for trust building emerged from a blend of personal and professional journeys. In 1999, they founded their business, Reina Trust Building®. Their research-based Three Dimensions of Trust® and Rebuilding Trust® processes have been adopted by leaders in Fortune 500 companies, government agencies, healthcare systems, and nonprofits around the globe. https://assessments.reinatrustbuilding.com/its/register http://reinatrustbuilding.com/ https://www.linkedin.com/in/dennisreina https://www.linkedin.com/in/michellereina/ Turning Leadership Ideas Into Action Leadership development shouldn't stay theoretical. This Action Guide gives you practical tools and prompts to help you apply leadership lessons immediately — so you can lead more effectively, build stronger relationships, and make a bigger difference every day. https://remarkablepodcast.com/actionguide  Book Recommendations The Art of Trust Building: Transform Lives, Teams, and Organizations by Dennis Reina and Michelle Reina <