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The Near Memo: Daily Summaries Delivered
by Greg Sterling, Mike Blumenthal & David Mihm
Exploring the big stories for the week at the intersection of local business & marketing across the spectrum of search, social and commerce. With Greg Sterling, Mike Blumenthal & David Mihm.
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- 1 weeks ago49 min
Cyrus Shepard Interview: What "Local Brand" Actually Means to Google and AI
Send us Fan Mail Cyrus Shepard, founder of Zyppy, joins Greg Sterling and Mike Blumenthal for Part 2 of the Near Memo brand-building series — this time on the technical side: how Google and AI systems actually model a brand, and what a local business can do about it. To Google, a brand isn't a feeling. It's an entity — an entry in a database, connected to your website, your Business Profile, and you. Cyrus walks through what strengthens those connections, why branded search volume is still t...
- 2 weeks ago33 min
The 3-Step Trust Equation: How to Build a Local Brand That Customers (& AI) Trust
Send us Fan Mail What separates a commodity local provider from a business that easily commands premium pricing? In this kickoff to our four-part brand series, Greg Sterling and Mike Blumenthal are joined by marketing pioneer John Jantsch. John details how small businesses can harness real customer language using clinet interviews, reviews and LLMs to establish distinctiveness, why top-down strategic leadership is required to effectively implement AI, and how to navigate the emerging th...
- 2 weeks ago41 min
Ep. 264: Web Authenticity & The Agentic Future of the SMB Website with Raj Singh
Send us Fan Mail Are traditional websites dying, or are they just changing shapes? Hosts Greg Sterling and Mike Blumenthal catch up with serial entrepreneur and Mozilla VP of Product Raj Singh to discuss how AI search friction is changing the local web. Learn why small businesses must lean into "trust artifacts," how APIs and the Model Context Protocol (MCP) will surface local businesses to AI agents, and why human-in-the-loop authenticity is your best defense against algorithmic spam. Subscr...
- 3 weeks ago38 min
Beyond the Star Rating: Extracting Strategic Content Insights from Customer Feedback
Send us Fan Mail Local SEO strategy often gets stuck playing a quantitative numbers game with review counts and velocity benchmarks. But what happens when you treat the collective text of your market's customer reviews as an ongoing, free focus group? This week, Celeste Gonzalez joins us to show how tools like Apify and Natural Language Processing (NLP) allow local agencies to scrape hidden market trends from Reddit, TikTok, and competitor Google Maps profiles. We break down exactly how...
- Jun 25, 202649 min
Ep. 262: Regulating the Digital Wild West: Inside the FTC’s Battle Against Review Fraud and AI Deception with Michael Atleson
Send us Fan Mail What happens when federal regulators take on fake reviews and predatory AI applications? This week on NearMemo, Greg Sterling and Mike Blumenthal host Michael Atleson, former Senior Attorney at the FTC’s Division of Advertising Practices (now with DLA Piper). Michael walks us through the internal strategy behind the landmark Consumer Review Rule, the nuances of investigating multi-million dollar local business listing fraud, and how lawyers are using novel product liabi...
- Jun 18, 202646 min
Google Maps' AI Shift: Why Brand Building, Reviews & Social Presence Are the New Local SEO
Send us Fan Mail Are your local search frameworks ready for a probabilistic, AI-driven Map interface? This week, Greg, Mike, and local search practitioner Craig Burton map out the massive influx of automated algorithmic categorization structures rolling across Google Maps globally. From "Trending This Week" hooks to deep "Curated with Gemini" vertical subcategories, Google is testing dynamic, phone-facing carousels that ignore standard business profile naming and keyword densities. The team d...
- Jun 10, 202635 min
Goodbye Traffic, Hello Sales: The New Playbook for Local SEO Visibility
Send us Fan Mail How do you build brand permanence in a local market when web attribution metrics are fading? This week, we dive into Part 2 of our post-Google I/O masterclass with Cindy Krum, Krystal Taing, and Greg Gifford. The panel shifts completely from macro trends to hands-on execution strategy. We explore why search traffic is splitting across social apps and niche forums, how businesses can produce narrative-driven video assets that anchor themselves in AI overviews, and the st...
- Jun 5, 202633 min
What Does I/O Mean for Marketers with Cindy Krum, Gregg Gifford & Krystal Tang - Part 1
Send us Fan Mail The rules of user discovery are undergoing a massive rewrite. This week, the Near Media roundtable features top search minds Cindy Krum, Krystal Taing, and Greg Gifford to analyze the long-term strategic impacts of Google I/O and Google Marketing Live. The panel maps out exactly how Google plans to transform its core search application into a fully transaction-based ecosystem that handles everything from discovering local venues to completing checkouts natively inside t...
About The Near Memo
Exploring the big stories for the week at the intersection of local business & marketing across the spectrum of search, social and commerce. With Greg Sterling, Mike Blumenthal & David Mihm.
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